Privacy Policy
Last updated: October 10, 2026
USA NETCOM INC ("we", "us") respects your privacy. This policy explains what we collect through usanetcom.io and how we use it.
What we collect
When you use our estimate form or chat assistant, we collect the information you type in: your name, phone number, email (optional), business name (optional), city, and a description of your request. Our hosting provider also keeps standard server logs such as IP address and browser type.
Saving a request before you finish
Our estimate form and chat ask for your name, how to reach you, your city and a short description first. When you agree on that step, we save it right away so we can contact you about your request even if you don't finish the detailed questions. If you never want to hear from us about it, tell us and we'll delete it.
Spam protection
To block automated spam we check how fast a form was sent, how many requests come from the same connection, and whether a message is full of links. The connection's IP address is stored with each request for this purpose.
Your customer account
When you send a request with your email, we create a customer account so you can see your requests and their status. You sign in with a one-time link sent to your email; we do not store passwords for customers. We email you a confirmation of each request and updates when its status changes.
How we use it
Only to respond to your request: contacting you, preparing an estimate, scheduling work and providing service. We do not sell or rent your information, and we do not share it with third parties for their marketing.
Calls, texts and email
By submitting a request you agree that we may contact you about it by phone, text message or email. Message and data rates may apply. You can ask us to stop contacting you at any time by replying STOP to a text or telling us by phone or email.
Service providers
Your information passes through our website host and email provider so we can receive it. If you pay online, payment is handled by Stripe, and we never see or store your full card number. If our chat assistant uses an AI provider, your chat messages are sent to that provider to generate replies. These providers process data only to deliver their services.
Cookies and similar storage
We use a small number of cookies and browser storage: a sign-in cookie for your customer account, your language choice (English or Spanish), and, if you came from a referral link, the referral code. If we turn on Google Analytics to see which pages help visitors, it sets analytics cookies only after you click "Accept" on the notice shown on the site; if you choose "No thanks", it is not loaded.
How long we keep it
We keep request and customer records as long as needed to serve you and meet legal or tax obligations, then delete them.
Your choices
You can ask to see, correct or delete the information we hold about you by emailing info@usanetcom.io.
Children
Our services are for businesses. We do not knowingly collect information from children under 13.
Changes
We may update this policy. The date above shows the latest version.
Contact
USA NETCOM INC · Newnan, Georgia · info@usanetcom.io · Call us
Política de Privacidad (resumen)
Usamos la información que nos envía (nombre, teléfono, correo, negocio, ciudad y descripción) solo para responder a su solicitud, preparar su estimado y darle servicio. No vendemos ni compartimos sus datos con terceros para mercadeo. Al enviar una solicitud, acepta que le contactemos por teléfono, texto o correo; puede pedirnos que paremos en cualquier momento respondiendo STOP o escribiéndonos. Para ver, corregir o borrar sus datos, escriba a info@usanetcom.io.